Welcome to our FAQ page! We hope to help answer some common questions you might have about shopping. If you don’t find the information you need, please feel free to contact our customer service team.

  1. How do I place an order?
    On the website, select your desired item, choose the size and quantity, and click “Add to Cart.” Once completed, you can proceed to the shopping cart page to check out and enter your shipping address and payment information.
  2. Can I change or cancel my order?
    Once an order has been confirmed and shipped, it cannot be modified or canceled. If you would like to cancel or modify your order sooner, please contact our customer service as soon as possible.
  3. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other online payment methods.
  4. How much does shipping cost?
    We offer a variety of shipping options, and costs vary depending on your location and the shipping method you choose. You will see the specific shipping costs at checkout.
  5. How long does it typically take for your order to ship?
    Once your order has been processed, it typically ships within 1-3 business days. Shipping times vary depending on the shipping method and location.
  6. How do I track my order?
    After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check your order status on the shipping company’s website.
  7. When can I return an item?
    You can return an item within 7 days of receiving it. Items must be intact, unused, and in their original packaging. For details about our return policy, please see our [Refund and Return Policy link].
  8. What if the item I received is defective or incorrect?
    If the item you received is defective or incorrect, please contact our customer service team immediately. Please provide your order details and we will arrange a replacement or refund.
  9. Do you ship internationally?
    Currently, we only offer shipping within the United States. We are working hard to expand our international service, so please stay tuned for updates.
  10. How can I contact us? If you have any further questions or need further assistance, please contact us via:

Email:
Phone:

Thank you for your interest in us, and we look forward to serving you!