At our store, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer a flexible return and refund policy. Please read the following carefully:
- Return Period
You may return your item within 7 days of receipt. Returns received after this period will not be considered. - Return Requirements
To ensure your return is processed successfully, please ensure the following conditions are met:
The item must be intact, unused, and in its original packaging.
Labels and tags must be intact and not removed.
The item should not show any signs of washing, wear, or damage.
- Return Process
To request a return: Please contact our Customer Service team via email, including your order number and reason for return.
Obtaining a Return Authorization: Our Customer Service team will provide you with a Return Merchandise Authorization (RMA) number and return address.
Packaging and Shipping: Securely package the item along with the Return Authorization number. Please return the item using tracked shipping for your protection, as we are not responsible for unreceived returns.
- Refund Processing
Once we receive your return and confirm it’s eligible for return, we’ll process your refund within 7-10 business days.
Refunds will be issued to your original payment method. Shipping costs are not refunded unless the item is defective or incorrect. - Exchange Policy
To exchange an item, please return it following the above return process and specify the item you wish to exchange. We will process the exchange accordingly. - Special Circumstances
The following items are not eligible for returns or refunds:
Items without original tags attached
Customized or personalized items
Underwear (if not marked as returnable) - Contact Us
If you have any questions or need further logistics guidance, please feel free to contact us at any time:
Email:
Phone:
Thank you for choosing us and we hope you enjoy your shopping experience!